While customer service portals are still important for companies, there are new real-time methods for talking to customers that are very useful in delivering food to the home. Voice technology and chatbots allow companies to talk to their customers in real time. Demand on all channels has led to an increase in hiring. In the grocery delivery sector alone, three major companies recently announced plans to hire 550,000 jobs.
In search of these essential products and, at the same time, complying with stay-at-home directives, people have turned to online shopping, which has accelerated the rate of adoption of grocery delivery services. Other technology that allows you to skip the line are meal kits or the use of a grocery delivery service, which makes it much easier to order regular food. However, it's important to keep in mind that even those who go to grocery stores in person are changing the way they view payments, another factor that is changing the supermarket landscape.